header logo
Login

Refund Policy

Last updated: October 23, 2026

Payments on Meowmoire are processed by Creem, our merchant of record. Creem is the seller on your receipt and issues any refund. This policy explains when you can get one.

Portraits

Before you pay, you see a watermarked preview of the exact portrait you are buying. Paying unlocks the full-resolution, unwatermarked version of that portrait. Because you can see the result first, we do not refund a portrait just because you changed your mind.

We will give you a full refund if, within 14 days of paying:

  • The portrait was not unlocked, or you cannot download it, and we cannot fix this for you.
  • The full-resolution portrait is clearly different from the preview you paid for.
  • You were charged more than once for the same portrait.

Treats

Treats are prepaid credits used for stories and for extra portrait previews. Treats do not expire.

  • If a story or preview fails to generate, the treats are returned to your balance automatically.
  • You can get a full refund for a pack of treats within 14 days of buying it, as long as you have not used any treats from that pack.
  • Once you have used treats from a pack, that pack cannot be refunded.

Your Right to Cancel (EU and UK)

If you live in the EU or the UK, you normally have 14 days to cancel an online purchase. For digital content, this right ends once the content is delivered, if you asked for it to be delivered straight away. A portrait is delivered as soon as it is unlocked, so the right to cancel ends then. Unused treats can be refunded as described above. This does not affect your rights if something you bought is faulty.

How to Ask for a Refund

Email contact.meowmoire@gmail.com from the email address on your account. Tell us what you bought, when, and what went wrong. We reply within 3 business days. If we approve a refund, it goes back to your original payment method, usually within 5 to 10 business days depending on your bank.

Please contact us before opening a dispute with your bank. Most problems can be fixed quickly, and a dispute can take weeks.

Abuse

We do not refund purchases used to break our Acceptable Use Policy, and we may refuse refunds where we see repeated or abusive refund requests.

Changes to This Policy

We may update this policy from time to time. The version on this page when you made your purchase applies to that purchase.